Free shipping on $99+
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Home of Smell-O-Vision Candles
®
Online Store Policy
A. Returns and Refunds
B. Shipping and Local Delivery
C. Pre-Orders
D. Back-in-Stock Notifications
E.. Coupons, Offers, Promotions and Other Discounts
F. Free Items
G. Right to Refuse Service to Abusive Customers
H. Payment Methods
I. Wholesale Inquiries
J. Privacy Policy
K. Terms and Conditions
A. Returns and Refunds
If you are not 100% satisfied with your purchase, we offer hassle-free refunds excluding any fees associated with shipping and handling. However, please contact us (support@euphorictreefort.com) before attempting to return your items, we would love to help.
Products can be refunded for up to 30 days from the date of purchase and proof of purchase is required. We cannot issue refunds for items that we do not receive, so ensure that all return packages are properly insured and tracked and mail the package to:
The Euphoric Treefort
18640 Mack Ave
STE 361384
Grosse Pointe Farms, MI 48236
Keep any tracking information until your return has been processed. Please allow up to 21 days from the mailing date for the package to be received and return processed.
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If your item(s) arrived damaged please choose from the options below to seek reimbursement; the United States Postal Service (USPS) has changed its procedures and guidelines for filing claims so, please read everything below carefully to ensure complete compliance:
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(1) File the claim yourself
Contact your local post office or visits USPS.com for instructions on how to file a claim. Once the claim has been filed, you may NOT request that The Euphoric Treefort file a claim on your behalf or seek a refund or replacement from The Euphoric Treefort regardless of claim status or outcome.
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(2) Contact The Euphoric Treefort
Send photos of the damaged product(s) AND damaged shipping box along with your order number to support@euphorictreefort.com within 30 days of the date the package was delivered. The item(s) must be unused and comply with any USPS claim guidelines to qualify for replacement or refund.
Once you receive confirmation from The Euphoric Treefort that a claim has been filed on your behalf (typically 24-72 hours), you will have up to 14 days to take the damaged item(s) AND damaged shipping box to your local post office for inspection or your claim will be denied.
After you have followed all of the steps outlined above, The Euphoric Treefort will refund or replace your damaged item(s) within 5 business days regardless of the outcome of the claim.
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orders that are returned to the Euphoric Treefort due to incorrect address, inability to deliver, Delivery refusal, unclaimed mail, etc. will be subjected to A restocking fee in the amount of $10 or 10% of the original order subtotal, whichever is less. Any fees associated with Shipping and handling will not be refunded.
B. Shipping and Local Delivery
All Smell-O-Vision Candles® and geek clothing orders are handmade and made-to-order. Orders ship in 3-7 business days (7-14 business days October through February) via the United States Postal Service (USPS). The Euphoric Treefort does not promise or guarantee delivery by a certain date. Please be advised that you are ordering services from two companies: The Euphoric Treefort and the courier (eg. USPS). Once you receive your tracking number, please direct any questions, comments or concerns pertaining to your package to the courier. The Euphoric Treefort is NOT responsible for delivery delays or failed delivery attempts and claims due to delayed delivery should be directed and resolved with the courier. Making erroneous or dishonest claims and opening disputes or filing claims via the payment method (e.g., PayPal, credit card company, etc.) and Requesting a refund or replacement shipment from The Euphoric Treefort for delayed delivery by the courier is dishonest and will be dealt with accordingly.
Discreet packaging is available upon request. Simply add a note during checkout, email us at support@euphorictreefort.com OR call/text us at (213)444-FORT (3678). Please have your order number ready.
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Same-day local delivery is available for orders placed before 4 PM to the following cities and townships for FREE on orders exceeding $70 or for a $9 delivery fee: Detroit, Allen Park, Center Line, Dearborn, Dearborn Heights, Eastpointe, Ecorse, Ferndale, Grosse Pointe (Farms, Park, Township, and Woods), Hamtramck, Harper Woods, Hazel Park, Highland Park, Lincoln Park, Melvindale, Oak Park, Redford, River Rouge, Roseville, Royal Oak, Southfield, St. Clair Shores, and Warren.
C. Pre-Orders
Orders that contain pre-order items ship as a single order. Pre-orders are fulfilled in the order they are received as supplies become available and may take up to four weeks to ship. Email updates are sent as the status of the order changes and tracking information is sent once the order ships.
D. Back-in-Stock Notifications
Favorite candle out of stock? Don’t sweat it. Sign up for back-in-stock notifications here.
Looking for an out-of-stock Geek Clothing item? Sign up for a notification here.
E. Coupons, Offers, Promotions and Other Discounts
The Euphoric Treefort (TET) coupons are available to TET members via weekly ads on our website, as a reward for responding to a survey or poll, and as a part of our email program for those who have not opted out of email offers. If you wish to have access to coupons, offers, promotions and/or other discounts, please Join the Treefort.
Discounts are taken on regular priced items only and cannot be combined with any other promotions, offers, sales, or discounts. Limit one coupon per item per transaction. No duplicate coupons in a single transaction. Discounts apply only to subtotal. Sales tax, shipping and handling, gift cards, and previous purchases are not eligible for discount. Offers are not redeemable for cash or gift cards nor are they valid toward previous purchases. Offers are subject to adjustment due to returns or cancellations. Please refer to our return policy for more information. All offers are void if altered, copied, transferred, auctioned or sold. Other restrictions may apply. All offers are subject to change without notice.
To redeem or take advantage of any applicable coupons, offers, promotions or other discounts, add any applicable merchandise to your shopping bag and enter the promotion code(s) before checkout.
F. Free Items
Leave a note as “Special Instructions” at checkout with your preference for qualifying free items (details below). If you forget to leave a note at checkout, email support@euphorictreefort.com ASAP. Include your preferences and order number in the email.
Souvenirs:
Free souvenirs in every order exceeding $25. Please refer to the gift tiers below for more details on specific gifts. Prices reflect minimum order total after any coupons or discounts have been applied (before applicable taxes and fees).
$25+
Euphoric Treefort Vinyl Sticker
$50+
Choose A Charm
Euphoric Treefort Vinyl Sticker
$75+
Choose an Acrylic Pin*
Choose A Charm
Euphoric Treefort Vinyl Sticker
$100+
FREE SHIPPING
Choose an Acrylic Pin*
Choose A Charm
Euphoric Treefort Vinyl Sticker
*choose one: Bubbline, IT ‘s Coraline or Red Ed
Buy X, Get Y FREE:
Free items should be selected from items IN STOCK at the time of purchase. An item is in stock if it can be purchased through the website. If the item indicated is OUT OF STOCK, you will receive a random scent. If you cannot decide, you are able to specify scents that you do NOT want and we will do our best to accommodate you.
G. Right to Refuse Service to Abusive Customers
The Euphoric Treefort LLC reserves the right to refuse service to anyone deemed abusive to The Euphoric Treefort LLC, its employees, customers, and / or affiliates. A person regarded as abusive will be placed on our Do Not Serve list. The decision may be appealed by sending a detailed description of your version of events as well as your name, date of the incident, order number and contact information via email to support@euphorictreefort.com or a letter via snail mail to:
The Euphoric Treefort
18640 Mack Ave
STE 361384
Grosse Pointe Farms, MI 48236
Please allow 30 days for materials to be reviewed and a decision to be made. You may be asked follow-up questions. All appeals are immediately directed to the owner(s) for final approval / denial.
The Euphoric Treefort LLC and its employees do NOT place buyers on our Do Not Serve list for general unhappiness or disgruntled behavior, but for actions deemed abusive, distressful and / or costly to our business, employees, customers, and / or affiliates, such as but not limited to:
> Engaging in behaviors that may be perceived as physically aggressive, menacing or threatening to customers and / or employees.
The Euphoric Treefort is a SAFE SPACE.
> Openly exhibiting discriminatory or intolerant behaviors to certain people or groups based on race, color, religion, gender or gender identity, sexual orientation, disabilities, etc.
The Euphoric Treefort is a SAFE SPACE.
> Reporting / filing dishonest claims to financial institutions (PayPal, credit card companies, banks, etc.) seeking reimbursement or retribution for products sent or services rendered (e.g., filing claims against The Euphoric Treefort LLC seeking refunds due to delayed deliveries by the United States Postal Service- see B. Shipping for more details).
This is fraud and will not be tolerated.
> Reporting / filing claims to the United States Postal Service for damaged or lost items seeking a refund while also contacting The Euphoric Treefort for a replacement/refund (essentially seeking a refund from the courierand new products or services from The Euphoric Treefort).
This is fraud and will not be tolerated.
Buyers exhibiting abusive behavior may receive notification by email and, if applicable, will be unsubscribed from The Euphoric Treefort emails and blocked from accessing members only pages and viewing our social media profiles. If a blocked buyer attempts to make a purchase, they will be refunded for their order in 1-3 business days excluding any non-refundable fees associated with the transaction including but not limited to third-party fees charged to The Euphoric Treefort LLC.
H. Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
I. Wholesale Inquiries
Wholesale pricing is available. Contact us at wholesale@euphorictreefort.com to get started.
J. Privacy Policy
(last updated April 2019)
This online Privacy Policy explains when and what personal information is collected through our website and services, how that information is used, and how it's safeguarded. By "personal information" we mean information that relates to you, an individual user of our services, including information that can be used directly to identify you (including name, address, and email address), as well as other information (like preferences).
I. Consent
II. Information We Collect
III. When We Collect Information
IV. How We Use Information
V. Information Sharing and Third-Parties
VI. Security
VII. How to Withdraw Consent
IIX. Changes to this Policy
IX. Contact for Questions or Concerns
I. Consent
The Euphoric Treefort, LLC website is maintained in the state of Michigan, United States and any submission of personal information by you, either via the company’s website or by other means, serves as an agreement to this Privacy Policy and knowledgeable consent or permission to collect, store and use the information in the United States.
II. Information We Collect
Information Provided by You
We receive, collect and store any information you enter on our website or provide us in any other way. Examples of information we collect include name, address, phone number, email address, payment accounts, photos or videos uploaded to our website, and any other information you choose to provide. If your information changes, you may update it by sending an email to support@euphorictreefort.comor mail your request to:
The Euphoric Treefort, LLC
Attn: Customer Service – Information Update
3000 Green RD, STE 130882
Ann Arbor, MI 48105
Information Provided by Your Device
We use cookies and other technologies to collect information about you when you visit our site or view online advertisements. When you browse our store, we automatically receive information such as your computer’s internet protocol (IP) address.
III. When We Collect Information
Information is collected at various places on our website, some examples include during checkout, survey participation, contest entries, and email subscriptions.
We may also collect and store information that you provide about people you know. For example, we collect your gift recipient’s contact information to process gift orders. We may also collect contact information about your friends and family when you participate in our refer-a-friend program. In these instances, we may send a message to your friend(s) or family member(s). Please ensure that you only submit information for individuals who would want to receive such communications.
IV. How We Use Information
To Provide Services We use the information to provide you with a variety of services, such as to process your order(s), provide customer service, advertise, communicate with you about your account or order(s), and to gain a better understanding of how you interact with our website so that we can improve.
To Comply with the Law We may disclose specific information if authorized or required by law to protect our customers, the general public and/or ourselves.
V. Information Sharing and Third-Parties
We use third-party service providers to perform a variety of services. In general, these providers only collect, use and disclose your information to the extent necessary to provide us with service(s). This information may or may not include personally identifying information such as your age and demographic information. Certain third-party service providers may have their own privacy policies. For these providers, we recommend that you read their privacy policies.
VI. Security
We take precautions to protect your information such as encrypting information using secure socket layer (SSL) technology and storing information behind a firewall on secure servers. We follow safe handling practices to make sure your information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed in accordance with the law.
VII. How to Withdraw Consent
We rely on your information to provide services (as described above) and if you withdraw your consent, we may no longer be able to provide you services. However, you may revoke your consent at any time by emailing us at support@euphorictreefort.comor mailing your request to:
The Euphoric Treefort, LLC
Attn: Customer Service – Privacy
3000 Green RD, STE 130882
Ann Arbor, MI 48105
Once we receive and process your request, your information will be removed from our active database but may remain in archives where it is impractical or not possible to delete it. In addition, we may alter or deny your request to comply with any legal obligations, resolve disputes, enforce any of our agreements, and/or if we are not able to verify your identity. We may also decide to delete your information if it is incomplete or inaccurate.
IIX. Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. All changes will take effect immediately upon posting.
IX. Contact Information for Questions or Concerns
Any questions or concerns regarding this Policy should be emailed to support@euphorictreefort.comor mailed to:
The Euphoric Treefort, LLC
Attn: Customer Service – Privacy
3000 Green RD, STE 130882
Ann Arbor, MI 48105